Here are a few things you might like to know. If ofcourse you have any further questions then please email us at email@example.com or by using our contact form in our website footer.
Where do you deliver?
We currently only deliver within mainland United Kingdom.
Please contact us on firstname.lastname@example.org if you would like any further information about whether we can deliver to your address.
What are the delivery costs?
We charge £4.95 for delivery, but we offer free delivery on orders over £25.
We send our cheese parcels on a next-day delivery via Fed Ex.
What is the order deadline?
We despatch orders Monday-Thursday.
If an order is placed on Day 1 is it usually delivered on Day 3, depending on bank holidays. If you have any specific requests then please email us at email@example.com and we will try our hardest to accommodate.
What is your refund & returns policy?
Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Eatlean we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Eatlean cannot be held responsible for it. However, we will work with you to try and correct the issue.
– If nobody is there to sign for your delivery and your cheese is left unchilled Eatlean cannot be responsible.
If you are dissatisfied, even just a little bit, with any of the products or services provided by Eatlean we’d really like to know about it. You can send feedback, comments and questions to firstname.lastname@example.org and we’ll get back to you as soon as possible.