PRIVACY

Eatlean is committed to protecting your privacy online. Our policy explains how we will do this.

What information do we collect?

We collect email addresses.

Registration: on some parts of the site we ask you to register, and if you do, we ask for your name, email address, geographical address and other personal information.

From time to time we will ask you for further information, for example to enter a competition.

We do not sell your personal information to others. We won’t share your information with anyone. Some of our databases are hosted by third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.

A number of other people’s websites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Usage.

Eatlean will use your information for the following purposes only:

We will send you recipe ideas, offers, news and information about our products and their availability.

We will send you information about offers and electronic vouchers for use in store.

We may from time to time ask you questions or ask for feedback or research purposes.

Copyright and Trade Marks.

All materials on this website are the copyright of Eatlean or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Eatlean .

 

Disclaimer.

Eatlean akes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Eatlean makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall Eatlean, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website.

This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Eatlean in respect of the use of any online service provided via this website.

RETURNS

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Eatlean we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Eatlean cannot be held responsible for it. However, we will work with you to try and correct the issue.
– If nobody is there to sign for your delivery and your cheese is left unchilled Eatlean cannot offer a refund.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Eatlean we’d really like to know about it. You can send feedback, comments and questions to info@eatleancheese.co.uk or write to us at:

Eatlean, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK

DELIVERY TIMESCALES

We will endeavour to deliver the product(s) to you as soon as possible. 
If the product is in stock, it will usually be dispatched within two working days and take up to three working days to be delivered (Royal Mail First Class – Monday to Thursday). Dispatch estimates from our Farm Shop are usually four working days and deliveries will be made to the address that you give us for delivery of the product(s).
 
Should you need to change your delivery address, please call us on 01270 841500. 

Delivery instructions.
If you have a special request or alternative postage method at your address, to make sure your package reaches you, you have the option to ‘add a special instruction to merchant’ when you review your payment in PayPal™.